Right of withdrawal

You have the right to withdraw from the contract within 14 days without giving reasons.

During this time, you may do with the product what is reasonably necessary to evaluate the product. You may try out the product as you would in a physical store. In addition, you may remove the product from its packaging, unless the packaging contains a seal in the case of CDs, DVDs, Blu-ray Discs or software.

The cooling-off period ends 14 days after you or a designated third party other than the carrier has taken possession of the product.

If you have ordered multiple items with different delivery times in a single order, the cooling-off period expires 14 days after you received the last product or part.

If you have agreed to periodic delivery of products, the withdrawal period expires 14 days after you or a designated third party has taken physical possession of the first product.

In the case of services, the withdrawal period expires 14 days after the conclusion of the contract.

To exercise your right of withdrawal, we ask you to send us an e-mail, possibly using the standard form, to [email protected]. You must return the products within 14 days of sending the email.

We ask you to return the product in its original packaging, if possible.


Once you have exercised your right of withdrawal, you will receive all payments, including any delivery charges for the next shipment, back within fourteen days. We will refund you in the same currency in which you paid, unless another method is agreed with us.

You are responsible for the cost of return shipping. We estimate that this cost will be a maximum of €20.

Exclusion of the right of withdrawal

The right of withdrawal is excluded for

Services where performance has begun with the consumer’s consent (e.g. booking a trip, taking out a subscription, downloading an e-book, movie, CD, etc.),
Products made to your specifications, such as digital design (e.g. for corporate clients).

Model form for withdrawal

(Just fill out this form and send it back when you want to withdraw from the contract)

– to Silverkonik

Graupfortstraße 1

65549 Limburg an der Lahn


Email: [email protected]

  • I / We () hereby give notice that I / we () revoke our consent to the sale of

the sale of the following goods: [List the goods you wish to return].

The supply of the following digital content: [Specify the digital content supplied].

The provision of the following service: [Specify the service provided]

  • Ordered on () / Received on ()
  • Name(s) (*) of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is submitted in writing)
  • Date(s)

(*) Strike out what does not apply


The European Commission provides an Online Dispute Resolution (OS) platform

which can be found here: https://ec.europa.eu/consumers/odr/.

We are not willing or required to participate in any consumer dispute resolution procedure.

If you have any questions or problems, please contact us at [email protected].