Delivery, Return & Refund
Delivery Options Overview
The transit time for most products is 1 to 3 weekdays for US residents and 4 to 9 weekdays for all other countries. If you encounter any issues, please feel free to contact us at [email protected].
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
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Standard delivery |
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Orders over $150: All day delivery. Order anytime: |
FREE |
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Orders under $100: All day delivery. Order anytime: |
$2.99 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$2.99 |
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Next Week delivery on weekdays (selected products) |
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All day delivery. Order by 9pm. |
$2.98 - $8.98 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$2.98 - $8.98 |
Exchange or Return of Goods
The return time is 35 days once the item has arrived. The customer is responsible for the return shipping costs in case of a broken item or dissatisfaction. For any issues, please contact us at [email protected].
Right of withdrawal
You have the right to withdraw from this contract within 35 days without giving any reason.The withdrawal period will expire after 35 days from the day on which you acquire, or a third-party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post, fax, or email). Our contact details can be found below. You may use the attached model withdrawal form, but it is not obligatory.
If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (for example by email) without delay.To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; however, you will incur fees up to 50% of the purchase price as a result of such reimbursement.
You shall send back the goods or hand them over to us or a person authorised by us to receive the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
FAQs
We understand that you want to receive your order as soon as possible. Please check the status of your order on our website first to ensure that it has been dispatched. If your order has already been dispatched and has not arrived within the stated delivery time
please contact customer services. We will endeavour to resolve the issue as quickly as possible and provide you with further information. Please note that delays in delivery may occur due to circumstances beyond our control, such as unforeseen weather conditions or delays in customs clearance. We appreciate your understanding and patience in such situations.
Yes, we do deliver on public holidays. However, please note that delivery times may be delayed due to holidays and increased shipping volumes. We recommend that you place your order early to ensure that it arrives on time.
Please also note that delivery may not be possible on some public holidays in certain countries. In this case we will inform you as soon as possible and offer you alternative options. If you have any questions about our delivery options on public holidays, please contact customer services. We will be happy to assist you.
We strive to provide our customers with fast and reliable delivery. We normally deliver to most postcodes in our delivery area. However, if you find that your postcode is listed as out of stock on the product page, we may not be able to deliver to that address. In this case, we recommend that you contact our customer service team for more information or to discuss alternative delivery options.
In many cases we require a signature on delivery to ensure that the products have been properly delivered. If you are not at home when the delivery arrives, a notification card will normally be left. This card will contain instructions on how to collect the parcel or arrange a new delivery date.
Please note that in some cases, such as deliveries of dangerous or expensive goods, a signature is required. If you have any questions about delivery conditions, please contact Customer Services. We will be happy to assist you.
To find out the current status of your order, please contact Customer Services and provide us with all relevant information about your order. This includes your order number, name and email address.
Our team will be happy to let you know if your order has been dispatched and where the parcel is at the moment. We will do our best to process your request as quickly as possible and keep you informed.
If you have any further questions about the status of your order, please do not hesitate to contact us. We are always here to help you!
Your online shop for sustainable fashion and beyond!
Silverkonik is an online store that focuses on sustainable and eco-friendly fashion, offering high-quality, stylish products while also being environmentally friendly. We aim to answer common questions about our products.
Eco mode for everyone
Our eco-friendly clothing, footwear, and accessories are designed for both genders, made from sustainable materials, and produced responsibly and equitably through close collaboration with suppliers.
How long does delivery take?
You will receive a tracking number that will detail your order's delivery time. Visit our tracking page to enter the tracking number.
How do you make sure your products meet high standards?
We partner with reliable suppliers who meet our high standards for sustainability and quality, and our team thoroughly inspects all products before they are offered in our online store.
Can products be returned?
We offer a 35-day guarantee for all our products, allowing customers to return or exchange items if they are not satisfied with their purchase.
What payment methods do you accept?
We accept various ways to pay, such as credit cards, debit cards, WeChat Pay and others. You can choose your preferred payment method.